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What A Downsell Is & Why You Should Be Using One

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In this article, we have featured What A Downsell Is & Why You Should Be Using One. In marketing, the term “downsell” refers to a sales technique in which the customer is offered a less expensive alternative to the product they were originally interested in.

For example, let’s say you’re in the market for a new car. You visit a dealership and find the perfect vehicle, but it’s out of your price range. The salesperson may offer you a downsell by showing you a similar car that’s more affordable.

Downselling can be an effective way to close a sale because it allows you to offer the customer something that’s still valuable, but at a lower price point.

It also allows you to increase your chances of making a sale by offering the customer an alternative to walking away empty-handed. In this article, we’ll explore the downsell concept in more detail and provide some tips on how you can use down selling to boost your sales.

What Is A Downsell?

What A Downsell

As we mentioned above, a downsell is an alternative product or service that’s offered to a customer at a lower price point than the one they were originally interested in. For example, let’s say you run an online store that sells laptops.

A customer comes to your website and adds a high-end laptop to their shopping cart, but when they go to checkout, they realize that it’s out of their budget. At this point, you could offer them a downsell by showing them a similar laptop that’s more affordable.

Offering a downsell is a way to close the sale by giving the customer an alternative to the product they were interested in. In many cases, the downsell will be just as good as the original product, but at a fraction of the cost. This makes it an attractive option for customers who are price-sensitive.

Downselling can also be used as a way to upsell customers. For example, let’s say you’re selling tickets to a concert. A customer comes to your website and buys two tickets, but when they go through checkout, they’re given the option to buy four tickets at a discounted price.

This is an example of how you can use downselling as an upselling tactic. By offering more tickets at a discounted price, you’re able to increase your sales while still providing value to the customer.

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Why Should You Be Using Downselling?

Downselling Successfully

There are several reasons why downselling can be beneficial for your business:

1. It allows you to close more sales: When done correctly, downselling can be an effective way to close more sales and boost your revenue. This is because it gives customers who are on the fence about buying something an alternative that’s more affordable and within their budget.

2. It prevents “order fatigue”: Order fatigue refers to the phenomenon of customers getting tired of adding items to their shopping cart and giving up on completing their purchase altogether.

By offering customers a downsell, you can prevent them from experiencing order fatigue and increase your chances of making a sale.

3 Tips For Using Downselling Successfully

Tips Downselling Successfully

1. Don’t be too pushy: One of the keys to using downselling successfully is not being too pushy with your offers. If you come across as being too “salesy,” it will only turn customers off and make them less likely to buy from you again in the future. Instead, focus on providing value and giving customers alternatives that are actually beneficial for them—not just for your bottom line.

2. Highlight the benefits: When presenting a downsell offer to a customer, make sure you highlight all of the benefits so they understand exactly what they’re getting for their money. The last thing you want is for them to feel like they’re being taken advantage of or that they’re getting less value than what they originally expected .

3. Timing is everything: Another important factor to consider when using downsells is timing. If you present an offer too early in the sales process, customers may not be ready or willing to commit. On the other hand, if you wait too long, they may have already decided on another course of action or lost interest altogether. Finding the right time to present downsell offers crucial to its success.

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Bottom Line:

Used correctly, down selling can help you close more sales and boost your revenue. Just make sure you don’t oversell your products or services, and always keep the customer’s best interest at heart. What do you think? Do you have any experience with down selling? Leave us a comment and let us know!]

Some Useful Videos:

3 Tips to Downsell Your Customers & Make More Money

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Diksha Dutt

A graduate of the IIMC, Diksha enjoys talking about self-growth and online learning platforms. Diksha has a passion for education and entrepreneurship, and she has been involved in both fields for over a decade. She aims to help others make more informed decisions about the best online resources, courses, and education platforms. She writes about online learning platforms and online courses on, where she reviews and recommends the best resources for different skill levels and goals. When Diksha is not working, she enjoys reading books, playing chess, and traveling with her husband and two kids. You can follow her on LinkedIn and FaceBook.

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